FAQ
About Cocoon Blankets
Where can I buy Cocoon blankets?
Cocoon blankets are currently only available at cocoonblanket.com. We are not affiliated with any other website or shop. For a genuine Cocoon blanket, please order directly through us. Products sold by unauthorized sellers may be counterfeit and are unlikely to meet our standards.
If you spot a site claiming to sell Cocoon blankets, please let us know at contact@cocoonblanket.com.
What colors are available?
We have a beautiful range of color options. Please visit our blankets page to see everything currently available.
The color or size I want is out of stock, when will it be back?
Thank you for your patience! Please sign up for back-in-stock notifications on the product page and we'll email you as soon as it's available again.
Do you offer seasonal collections?
Yes, we update our range throughout the year. Sign up for our newsletter to be the first to hear about new colors and collections.
What sizes do Cocoon blankets come in?
• Small (60" x 36") — Ideal for travel, in the car, or on flights.
• Medium (60" x 50") — Perfect for the sofa or a single bed.
• Large (60" x 72") — Great for adults and teenagers; also fits across the foot of a queen bed.
Do you offer weighted blankets?
Yes! Weighted blankets will be available in early fall 2026. Keep an eye on our website for updates.
What are Cocoon blankets made of? Are they safe?
Cocoon blankets are made from 95% polyester/ 5% spandex fabric, crafted in trusted international factories to the highest quality standards.
All Cocoon blankets are OEKO-TEX® Standard 100 certified, meaning they have been rigorously tested to be free from harmful substances and meet some of the highest safety and environmental standards in the industry.
How do I care for my Cocoon blanket?
For best results, machine wash on its own in cold water with normal liquid detergent. Do not use detergent pods, bleach, or fabric softener. Do not iron or dry clean.
To dry, we recommend hanging. If you use a tumble dryer, use the air/no heat setting only. Never use heat when washing or drying.
COCOON’s No-Shed Promise
Your COCOON blanket is designed not to shed. In the rare event that you experience shedding, please contact us and we’ll replace it.
Orders
Where can I find my order details and tracking?
You'll receive an email confirmation as soon as you place your order. Click the link in that email for live status updates and tracking information.
How do I change or cancel my order?
Our fulfillment team processes orders very quickly. Once an order has been placed, we are generally unable to make changes or cancel it before it ships. Please email contact@cocoonblanket.com as soon as possible and we'll do our best to help. For a return after delivery, please see our returns policy below.
I didn't receive a confirmation email — what do I do?
First, check your junk or spam folder. If it's not there, email us at contact@cocoonblanket.com with your name, email address, delivery address, and the blankets you ordered, and we'll track it down for you.
Part of my order is missing — what do I do?
We're sorry to hear that. Please email contact@cocoonblanket.com with your order number and photos of what you received, and we'll sort it out promptly.
There's an issue with my order — how do I get help?
We're sorry to hear that. Please email us at contact@cocoonblanket.com with your order number, a brief description of the issue, and photos where relevant. We'll get back to you as quickly as possible.
Can I place an order as a gift?
Absolutely. Enter the recipient's shipping address at checkout. Please note that shipping addresses cannot be changed after an order is placed.
Shipping
What are your shipping timelines?
Orders are fulfilled same day if placed before 12 noon PST, or the next business day for orders placed after noon. Standard shipping then takes 2-7 business days depending on your location.
Do you ship outside the continental United States?
At this time we only ship within the continental United States. We hope to expand to additional destinations from 2027.
Do you offer free shipping?
Yes. Standard shipping is free on every order within the United States, with no minimum.
What if my package is lost, stolen, or undeliverable?
Cocoon is not responsible for packages lost, damaged, or stolen after delivery, or for delivery errors caused by incorrect shipping addresses. Please double-check your address before placing your order.
If your package is returned to us due to an undeliverable address, we'll hold it for 3 business days before issuing a refund (less the original delivery charge). If you believe your order was lost in transit, please contact us at contact@cocoonblanket.com.
I ordered multiple blankets. Why did I only receive one?
Orders with multiple blankets sometimes ship in separate packages under different tracking numbers. The rest of your order is on its way and typically arrives within 1-2 days of the first package.
Returns & Exchanges
We stand behind every Cocoon blanket and want you to love yours.
My blanket arrived damaged or defective — what do I do?
If your CO'CŌŌN arrives damaged, defective, or incorrectly supplied, please contact us within 14 days of delivery with your order number, photos where applicable, and a brief description of the issue.
There is $35 restocking fee for damaged, defective, or incorrectly supplied items.
Depending on the circumstances, we’ll arrange an appropriate replacement or refund and provide any return instructions if needed.
I've changed my mind — can I return my blanket?
Yes. If your CO'CŌŌN isn't quite right, you may return it within 14 days of delivery for a refund to your original payment method, less a $35 restocking fee per blanket.
Returned blankets must be in clean, suitable condition for processing. They should be unwashed and free from stains, excessive pet hair, strong odors, or other damage beyond normal inspection.
We'll provide a prepaid return label, so you don't need to arrange return shipping yourself.
Your refund is issued once the return has been received and inspected.
Can I get a refund instead of store credit?
Refunds are issued to the original payment method used at checkout, less the $35 restocking fee per blanket.
Please allow up to 7 business days from receipt of your return for processing, plus any additional time your bank needs to post the funds.
Damaged, defective, or incorrectly supplied items are refunded or replaced in full, with no restocking fee.
I haven't opened my order yet — can I get a refund?
An unopened order is still treated as a change-of-mind return under our standard returns policy.
Contact us within 14 days of delivery and we'll provide a prepaid return label. Your refund is issued to the original payment method once the return has been received and processed.
A $35 restocking fee per blanket applies.
Can I return an item purchased during a promotion?
Yes, unless the item was specifically marked Final Sale at the time of purchase.
Promotional pricing alone does not automatically make an item final sale.
Eligible promotional purchases follow our standard 14-day return policy and are refunded at the price paid, less the $35 restocking fee per blanket.
What is final sale?
Items specifically marked Final Sale at the time of purchase are not eligible for return or exchange except where required by law or where an item is damaged, defective, or incorrectly supplied.
Personalized, bespoke, made-to-order, and certain custom or corporate orders may also be designated Final Sale.
What happens to returned blankets?
We never resell returned CO'CŌŌN blankets.
Where suitable, returned blankets are donated to charitable and community organizations where they can provide comfort to someone who needs it.
We believe every customer should be able to open their CO'CŌŌN knowing it has never been used by anyone else.
How do I start a return?
Email contact@cocoonblanket.com with your order number, name, address and request to get started.
Corporate & Gifting
Do you offer corporate gifting and bulk orders?
Yes! We're delighted to supply Cocoon blankets for corporate gifting, events, and hospitality. Bulk order pricing starts at 15 blankets and becomes more cost-effective the more you order.
Custom packaging or label personalization is available with a 100–150 day lead time and a minimum order of 250 units (same color and size).
Email contact@cocoonblanket.com with the subject line 'Bulk Order Query — [your name/company]' to get started.
General
What payment methods do you accept?
We accept all major credit cards and Shop Pay.
Do you offer discounts?
We occasionally offer promotions and discounts. Sign up for our newsletter and follow us @cocoon.blanket on Instagram to be the first to know.
How do I unsubscribe from marketing emails?
Click the unsubscribe link at the bottom of any marketing email.